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CUSTOMER SERVICE
Items that you want to exchange or return must be unworn, unwashed and unused with all original tags attached. Items that are opened or damaged or do not have a receipt may be denied an exchange.
We know that sometimes you buy something that does not work out the way you had hoped, and for that reason we did our best to make an exchange policy that is helpful for you.
If you are not fully satisfied with the products you bought, simply bring it back within 30 days of the purchase date to any of our outlets with your receipt or invoice for online orders and we will gladly exchange the product. Please note that the value of the exchanged product should be of similar or higher value than the original product price. If exchanging for a higher value item, the purchase value difference must be paid.
Alternatively, you may ship the product to our e-commerce warehouse and we will gladly provide you with a credit note for future online purchases.
Our address is:
Aarong E-Commerce 430-31/B, Tejgaon industrial area, Dhaka-1208
We will reimburse you with the amount paid for the product and VAT through store credit after we have physically received the product. Please note any shipping costs will not be credited.
We give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We will rectify any such claims or discrepancies related to your purchase. Any product would qualify as a return if it meets any of the following condition(s):
You are requested to inform Customer Service for such issues within 7 days of receiving the product. Please
The original invoice slip must be enclosed with all the returns. We will not be able to accept return product(s) without the original invoice slip. Please ensure that all original tags are attached with the product. You will be able to return your items within 30 calendar days of receiving the product through courier service to our e-commerce warehouse at the following address:
Our address is: Aarong E-Commerce 430-31/B, Tejgaon industrial area, Dhaka-1208
Alternatively, you may visit any of our Outlets with the invoice and change the product from the
To cancel an order after it has been placed through Aarong’s Bangladesh webstore, respected customers are instructed to inform us immediately via email or contact our hotline number.
Customers cannot cancel an order from the system on their own.
For paid orders, we will provide store credit for registered customers and a coupon for guest customers.
You are requested to inform Customer Service for any issues within 7 days of receiving the product. We will get in touch to assist you in processing your return or exchange.
Customers cannot cancel an order from the system on their own.
Orders placed through Aarong’s international webstores cannot be cancelled. We kindly ask customers to review their order details carefully before completing the purchase.
In case you find any discrepancy in your delivered item(s), please contact us within 7 days of receiving the product(s). Customer Service
In case of orders cancelled by Aarong, you will be issued a credit note or refund for any prepaid purchases. You will be credited for the cost of the item(s), applicable taxes and shipping cost. The credit note/refund will be processed for such cases within 30 to 60 working days from the order cancellation date.
No Exchange and Return Policy will be applicable for any Lawn & Gardening items. Customer may check the product upon delivery.
Please repack your product(s) securely in the original package and include the original invoice slip with the package. All return must be processed within 30 calendar days of the original purchase date.
For any return issue, you are requested to contact the Customer Service of e-commerce department within 7 days of receiving the shipment and we will guide you on the return process.
Aarong guarantees all its gold jewellery to be 21 karat gold and provides hallmark on all gold products. Please note that any kind of discount is not applicable on gold and diamond jewellery.
In case of any defect, Aarong will either repair or replace the jewellery but shall not be responsible for the following:
If the defect relates to accidental damage, neglect or inappropriate handling
If the jewellery has been repaired or modified at any place other than Aarong
Aarong’s original invoice and guarantee card must be provided during any transaction or exchange.
25% deduction of product price (excluding VAT) for returned products
12% deduction of product price (including VAT) for exchange or credit note after 3 days of receiving
VAT will not be refunded to customers as it is already deposited to the tax authority.
Aarong will pay back the refundable amount in cash within 7 days for any returned jewellery.
Exchange and refund policy will not be applicable for gold nose pins.
For exchange of Aarong silver jewellery, the following conditions will be applicable:
10% deduction of product price (including VAT).
Products once sold can be exchanged within seven days from the date of receiving.
Products with missing parts will not be exchanged.
Exchange will not be applicable for silver nose pins.
Refund will not be applicable for silver Jewellery.
Gold-plated jewellery once sold cannot be exchanged or refunded.
Pearl jewellery once sold cannot be exchanged or refunded.
Fashion jewellery once sold cannot be exchanged or refunded.